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Privacy Policy for Zeldoc.ai ApS

Last updated: March 22, 2026

At Zeldoc.ai ApS, we take the protection of your personal data seriously. This privacy policy explains what information we collect, how we use it, and what rights you have.

1. Data Controller

Zeldoc.ai ApS
CVR: 46329902
Email: [email protected]

2. What Information We Collect

We collect and process the following types of information:

  • User information: email address and login credentials (passwords are stored encrypted/hashed)
  • Company and team information associated with your account
  • Usage data: information about API consumption, including tokens, endpoints, and timestamps
  • Technical data: IP addresses and system logs related to operations and security
  • Support inquiries, if you contact us

We do not store prompts or outputs from AI models.

3. Purpose of Processing

We process your information in order to:

  • deliver and operate our platform and API
  • manage user accounts and access
  • measure and bill usage
  • ensure stable operations, troubleshooting, and security
  • provide support

4. Legal Basis

Processing is based on the following grounds:

  • Performance of contract (delivery of our services)
  • Legitimate interest (operations, security, and improvement of our systems)

5. Data Retention

We retain your information:

  • for as long as your account is active
  • for as long as necessary for billing and legal requirements
  • system logs are retained for a limited period for operational and security purposes

6. Disclosure of Information

We do not disclose your personal data to third parties unless it is necessary for operations, delivery of the service, or legal requirements.

We use hosting and infrastructure providers, including Hetzner, to operate our platform.

Depending on the chosen configuration and functionality, data may be processed by external providers of AI infrastructure or models. This will occur as part of the service functionality and based on the customer's use of the platform.

7. Transfer to Third Countries

As a general principle, we aim to process data within the EU/EEA.

When using third-party services or AI models, data may be transferred to countries outside the EU/EEA. Such transfers will be made in accordance with applicable data protection legislation.

8. Security

We have implemented appropriate technical and organizational security measures, including:

  • encryption of data in transit
  • access control and authentication
  • continuous monitoring and logging of system activity

9. Cookies

We do not use cookies for tracking or analytics.

Any technically necessary functions (e.g., login) may use temporary mechanisms without tracking.

10. Your Rights

You have the right to:

  • access your information
  • rectification of inaccurate information
  • erasure of your information
  • restriction of processing
  • data portability
  • object to processing

Contact us at [email protected] to exercise your rights.

11. Role as Data Processor

In connection with customers' use of the Zeldoc platform, Zeldoc.ai ApS acts as data processor for the data that the customer processes through the service.

The customer is the data controller for the information sent through the platform, including data processed via AI models.

Zeldoc only processes data in accordance with the customer's instructions and does not use data for its own purposes, including not for training models.

12. Changes

We may update this privacy policy from time to time. The latest version will always be available on our website.